You can make reservations up to 24 hours before your transfer date. If you need to book after this deadline, please contact us via email or phone to check our availability.

Your online payment is secure because it is protected by SSL encryption, which ensures that your data is transmitted and processed securely by Groupe Blue Van Paris.

There will be no refund for cancellations made on the day of transfer, and if cancellations are made before 24 hours of the transfer, there will be a 95% refund from the full amount via the original payment method used.

Our rates include one checked bag and one carry-on bag per person. If you have more luggage, additional charges may apply. Please contact us via email or phone at least 24 hours before your reservation date to make necessary adjustments.

We provide baby seats and booster seats upon request at the time of booking or by contacting us at least 24 hours before the transfer. There are no additional costs, but availability is limited.

Typically, the driver will ask for your flight's terminal, but if you have a specific request, you can let the driver know or inform us before your transfer.

For a shared shuttle The limit is 8 passengers per vehicle in our largest vehicle. For special or oversized luggage, please contact us by email to proceed with the reservation.

Yes, all our vehicles are smoke-free to ensure a comfortable and clean environment for all our passengers.

We don’t have any wheelchair-accessible vehicles, but upon request, we can provide a minivan where we hope there will be space for your wheelchair in the trunk.

Pets are allowed in a transportation cage as long as they do not impact the safety of the vehicle's occupants.

We are glad to adjust your pick-up time upon request, subject to availability. However, please note that we are not responsible for any issues that arise from changes requested by the client.

The waiting time included in the fare is 30 minutes after the pick-up time for airport arrivals, which is scheduled at least 60 minutes after the flight’s arrival, and 15 minutes after the pick-up time for train station arrivals, which is scheduled 15 minutes after the train’s arrival.

For arrivals from the airport or train station:

• First, confirm the terminal where you will arrive.
• Next, follow the chart below to locate the "meeting point" in your terminal. If needed, confirm the terminal with the appropriate airport or train station personnel.

MEETING POINTS

ROISSY - CHARLES DE GAULLE Airport (CDG)

TERMINAL	MEETING POINT	TERMINAL	MEETING POINT	TERMINAL	MEETING POINT
1	2 (Departure level - Elevator level 3)	2B	"Ride app pick-up" area (Follow the signs)	2D	"Ride app pick-up" area (Follow the signs)
2A	5 (Inside Arrival level) - In front of Starbucks	2C	14 (Inside Arrival level)	2E - 2F	16A (Inside Arrival level)
		2G	Arrival hall

ORLY Airport

TERMINAL	MEETING POINT	TERMINAL	MEETING POINT	TERMINAL	MEETING POINT
1-2	Exit door - 18A	3	Exit door - 36A	4	Exit door - 48A

BEAUVAIS Airport

TERMINAL	MEETING POINT
1 & 2	Arrival hall

TRAIN STATIONS

Station	Exit
Gare du Nord	Exit: Rue de Dunkerque (In front of the restaurant Terminus Nord)
Gare de l'Est	Exit: Rue du Faubourg Saint-Martin
Gare de Lyon	Exit: Place Louis Armand (In front of the Mercure hotel)
Gare d'Austerlitz	Exit: Boulevard de l'hôpital (In front of the McDonald's)
Gare de Bercy	Next to the Taxi Station
Gare de Montparnasse	Exit: Boulevard de Vaugirard
Gare Saint Lazare	Exit: Rue d'Amsterdam

Yes, the driver will always wait for you with a sign displaying your name or any other specified indication upon your arrival at the airport.

In most cases, we monitor your flight status regularly and adjust our schedule accordingly in the event of delays. However, there may be times when accommodating you in another vehicle could be challenging. In such situations, we will offer the best solution to ensure your satisfaction.

Our rates cover all fees for airport parking, tolls, and child seats (subject to availability).

Tipping is not required, but it is appreciated if you wish to acknowledge the driver for their excellent service.

We offer transportation to car rental companies, train stations, airports, and between hotels. If your desired destination is not listed on our website, please contact us to make a reservation.

Yes, this is possible. For these requests, please contact us by email.

Promo codes are sent via email and may be available online at certain times of the year. Additionally, discounts may be offered to partner companies based on the number of transfers requested. If you are interested in becoming a partner company, please contact us by email at contact@groupbluevanparis.com.

Availability depends on the vehicle. Please inquire with your driver once you are in the vehicle.

Our office hours are from 8:00 AM to 8:00 PM Paris time. You can contact us by email at contact@groupbluevanparis.com or by phone during office hours. For urgent matters outside of these hours, please reach us at +33 6 09 71 35 76.

If you cannot locate the driver, please contact us immediately by phone at +33 6 09 71 35 76. To avoid additional charges, you can call this number via WhatsApp by using the airport's free Wi-Fi. Our team will assist you in finding the driver and ensure a smooth pick-up process.

After your transfer, you may receive a feedback email with a link to our TripAdvisor and/or Google page where you can leave a review. Your feedback is valuable to us as it helps improve our service, thank our drivers, and increase our visibility. We appreciate your input in advance.